2G GROUP | Policies
REFUND POLICY | Effective Date: January 1st, 2020
Refunds on cancellations received more than 60 days from an event date will be subject to a $200 administration fee per delegate. There will be no refunds on cancellations made within 60 days of an event date however name changes will be allowed up until 7 days before an event date
CONFERENCE DELIVERY | Effective Date: January 1st, 2020
At 2G Group, through our Aboriginal Marketplace Events division, we are committed to delivering high quality events. We always strive to use professional venues, AV systems and excellent caterers. In some of the locations we run events however, we may have to use community facilities such as hockey arenas and gymnasiums.
The health and safety of our delegates is of the utmost importance to us and we reserve the right to run “virtual conferences” if there are public health concerns around large gatherings due to government policies and alerts. A Virtual Conference will provide the same conference content, sponsor/exhibitor opportunities and benefits as well as the ability to network individually and in groups via livestreaming and internet platforms. Delegates will attend Virtual Conferences from the safety of their own homes and offices, preventing them being exposed to infection of contagious viruses and diseases. The costs to delegates, sponsors and exhibitors for attending a Virtual Conference will be the same as attending in-person.
WHAT IS PERSONAL INFORMATION?
Personal information is information about an identifiable individual. Your personal information includes your full name, consumer type, address, telephone number, date of birth, email address, and any other information that identifies who you are or would allow someone to contact you. Personal information only becomes known to 2G Group when you provide it to us, or when a third party, such as a travel agent, family member or other party books a delegate space on your behalf, or when a third party, such as a credit card services provider provides personal information to 2G Group with your consent.
It is our policy to collect, use and disclose personal information about you with your knowledge and consent, unless otherwise required or allowed by law. Prior to collecting personal information, it is our policy to identify the purposes for doing so and to limit the collection, use and disclosure of personal information to those purposes.
Generally, we will collect personal information from you, and use it and disclose it with express consent received from you or from someone on your behalf. There will be occasions where we will either contact you with offers and services that we feel will be of interest to you or rely on opt-out consent for such contact. We will use opt out consent only in circumstances where the personal information in question is not sensitive, where the purposes and circumstances are limited and well-defined and brought to your attention at the time personal information is collected, or where you are given an opportunity to opt-out or withdraw your consent then or at any time by contacting us.
If we identify a new purpose for using or disclosing your personal information, unless otherwise required by law, we will contact you to obtain your consent for the new use or disclosure and we may use your contact information, including your email address, to do so.
COLLECTION AND USE OF PERSONAL INFORMATION
If you would like to register for an event with us, you will be asked for personal information as described in this policy and as stated to you at the time of collection. Personal information may be collected by us through our call centre, or by interaction with our Website, or from you in person, or about you by us from a travel agent or other party obtaining services for you on your behalf, or otherwise providing information about you on your behalf.
It is our policy to collect personal information about you directly from you where possible or reasonable to do so. However, there are circumstances where personal information about you will be collected from a third party obtaining travel services for you on your behalf with your consent.
We will disclose your personal information on a reasonable basis to an individual who has booked your delegate space where that individual has adequately identified themselves. We will consider that, since they previously had your consent, express or implied, to deal with us, your consent continues.
Where an individual contacts us and provides us with your full name and reservation code giving us reasonable grounds to conclude they are contacting us with your consent, express or implied, we will disclose event information to that individual for the purposes of permitting that individual to be aware of changes to events, and other similar information.
REGISTERING FOR AN EVENT
When you register for an event with us, or when someone registers with us on your behalf, we will ask for your gender, name, address, email address, phone number, and information related to your form of payment. We collect this information in order to process your request for services or to process refunds. We need your gender for your name badge. We may also use your personal information to contact you about your registration or about anything that may affect your registration, and to notify you that any credit that you have with us is going to expire. Additionally, we may leave an automated status message on any phone number you provide in the event of a change or cancellation of your registration. Our events are private functions and as such we reserve the right to refuse and/or refund registrations.
We may also use your personal information to contact you about future events we are offering.
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